Executive Summary
Sun Preventive Services is one of the fastest, most efficient ways to achieve IT operational excellence. This integrated, holistic, subscription-based service offering for data center customers shifts the focus to prevention of unplanned outages, not just recovery from outages that have already occurred. It is dedicated to assessing and measuring risk rather than simply responding to problems; and it changes the game by offering financial incentives for sustained IT health.

Traditional metrics such as system availability provide only lagging indicators of performance. Through the Sun Preventive Services offering, Sun collaborates with each customer to identify and manage risk conditions—across the entire IT environment and including people, process, and product risks. Key performance indicators (KPIs), such as component availability levels, service incidents, IT skill levels, and overall operational risk, are measured and monitored, enabling each customer to target a particular performance at a particular price point consistent with the customer’s business requirements.