How to Make IT Outsourcing Relationships Work: Outsourcing is quickly making the transition from novel from novel business strategy to business as usual. Learn how to make outsourcing relationships work.

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From Novel Business Strategy to Business as Usual

Outsourcing is quickly making the transition from novel business strategy to business as usual. Most Fortune 1000 enterprises have experimented with outsourcing—more than half have already moved from outsourcing application development to outsourcing key IT projects. And mid-size enterprises are quickly seeing the value of selective outsourcing to help augment their IT staff and focus on core business issues rather than technology operations.

While outsourcing is being embraced by the mainstream, many companies are realizing that the success of the outsourcing project may depend, like so many other things in business, on the successful management of the outsourcing relationship. Without clarity and consistency in goal setting, communications, and measurement, the outsourcing relationship may produce more heartburn than results—and the risks of the outsourcing model may outweigh the rewards.