Business CRM Solutions and Computer Future Technology Trends: The network has forever changed the landscape in which services are delivered to consumers. Vice President, CTO, and Distinguished Engineer for Sun Services Dan Berg shares with Executive Boardroom readers the trends and forces that are allowing companies to more quickly and efficiently respond to consumer needs in the new service economy.

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The network has forever changed the landscape in which services are delivered to consumers. Vice President, CTO, and Distinguished Engineer for Sun Services Dan Berg shares with Executive Boardroom readers the trends and forces that are allowing companies to more quickly and efficiently respond to consumer needs in the new service economy.

Q: What are the business trends driving change in the ways services are delivered?

A: There are four key trends that have come to the forefront in my discussions with customers and CIOs in different IT departments. One is standardization. There is a high degree of standardization taking place, not just at a technical level (operating systems, chip architectures, etc.) but also at an operations level where we are seeing better cohesion of industry standards and best practices. We are seeing data centers and IT operations look more homogenous across different companies, even different industries. In the past, data centers were much more customized, from their technical infrastructure implementation to the operational procedures they followed.