IT Asset Management White Paper: Information technology is the engine that drives today’s business. Whether a small, medium or large organization, a company’s success is directly tied to how well it manages IT assets to increase productivity and maintain business continuity. Manual processes, spreadsheets or homegrown applications simply do not provide the capability or automation necessary to cost-effectively manage a company’s IT requirements.

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Discover, Manage and Support Your IT Assets with One Powerful Solution

Information technology is the engine that drives today’s business. Whether a small, medium or large organization, a company’s success is directly tied to how well it manages IT assets to increase productivity and maintain business continuity. Manual processes, spreadsheets or homegrown applications simply do not provide the capability or automation necessary to cost-effectively manage a company’s IT requirements. A transition from manual processes to an automated solution is critical to the success of the service desk, the IT department and the overall business.

With Over 45,000 Customers, Track-It! is the World’s Most Widely Installed Inventory/Help Desk and Asset Management Solution

Over 45,000 companies have made the transition from manual processes or other help desk and asset management tools to Track-It! for its scalable functionality and ease of use. Track-It! delivers the automation and integrated tools necessary to cost-effectively manage IT assets and deliver superior end-user support. And, as a business grows, Track-It! scales
to support increased needs and offers flexible modules that can be added to further expand the solution.

Simple Installation and Configuration through Automation
As expected from the leading help desk and asset management solution, Track-It! delivers intuitive wizards
and automation to simplify installation, configuration and management. The Installation Wizard sets up the Track-It! application, database and all necessary components for configuring and managing the Track-It! system. The Configuration Wizard, which can be run at any time, leads administrators through the key steps for configuring technicians and end-users and for automatically discovering and auditing assets.

The Administration Console simplifies managing change by allowing for the adjustment of configuration settings, such as on-demand or scheduled audits, from a centralized location.

Automate Key Processes and Gain Control of Your IT Assets
To effectively manage IT assets and efficiently support users, IT professionals must be able to automate key processes such as discovering and tracking software and hardware assets and processing help desk requests. And, by leveraging the Track-It! audit capabilities, IT professionals can initiate audits on a schedule or on demand. They can also select the frequency, method or level of detail for capturing hardware, software and user information. This feature allows the tracking of changes through an asset’s lifecycle — enabling the administrators to spot changes, identify patterns and determine compliance.

Increase Help Desk Efficiency and Exceed End-User Expectations
Track-It! delivers the functionality necessary to help technicians resolve user problems faster — often on the first call. The ability to categorize and prioritize help desk work orders allows technicians to expedite requests, monitor and better manage user service levels. Self-help tools enable technicians to empower users to be more self sufficient. A knowledgebase allows users to review frequently asked questions for resolution before logging a work order. In addition, users can submit their own help requests via e-mail. And, by using the Track-It! automatic notification capabilities available in the Professional and Enterprise Editions, technicians can automatically communicate work order status to users, saving time and further increasing productivity.



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