Articles About Case Study on Joann Fabrics and Craft Stores Customer Service Business Model: Providing crafting, decorating, sewing and seasonal merchandise, Jo-Ann Stores, Inc. is a leading specialty retailer founded more than 60 years ago in Cleveland, Ohio. Jo-Ann Stores has nearly 20,000 employees in more than 850 stores and multiple distribution centers. With locations in 47 states, Jo-Ann Stores offer fashion and decorator fabrics, related notions, patterns and other materials for creative projects. The Jo-Ann "superstore" format provides a vast array of items to inspire creative crafts of all kinds. The company aims to meet its customers' creative needs not only with products but also with the ideas, inspiration and advice to help with their projects. Thus, customer service is an essential element of Jo-Ann Stores' successful retail model.

---

Specialty retailer Jo-Ann Stores enhances employee productivity and efficiency to enable focus on customer service

Company overview: Jo-Ann Stores, Inc

Providing crafting, decorating, sewing and seasonal merchandise, Jo-Ann Stores, Inc. is a leading specialty retailer founded more than 60 years ago in Cleveland, Ohio. Jo-Ann Stores has nearly 20,000 employees in more than 850 stores and multiple distribution centers. With locations in 47 states, Jo-Ann Stores offer fashion and decorator fabrics, related notions, patterns and other materials for creative projects. The Jo-Ann "superstore" format provides a vast array of items to inspire creative crafts of all kinds. The company aims to meet its customers' creative needs not only with products but also with the ideas, inspiration and advice to help with their projects. Thus, customer service is an essential element of Jo-Ann Stores' successful retail model.