IT-enabled care transformation at Banner Estrella enhances patient care and nets a $1.6M annual impact
Like many healthcare leaders, Phoenix-based Banner Health is convinced that comprehensive, IT-enabled care transformation is the right thing to do. Now, thanks to a benefits realization study conducted with Intel and Cerner, Banner has proof that it delivers solid financial value, too.

Banner implemented a far-reaching care transformation initiative at its newest hospital, Banner Estrella Medical Center (BEMC), which opened in February 2005. BEMC not only earns the highest patient satisfaction ratings in the 20-hospital Banner Health system, but also has one of the shortest average lengths of stay (ALOS), fewer adverse drug events (ADEs), and lower costs for overtime, document storage and more.1 Analysis using the Intel® Healthcare IT (HIT) Economic Model identified an annual bottom-line impact of $1.6 million adjusted for case mix.2 Banner Health aims to extend care transformation across its 20-hospital, seven-state network by the end of 2008.

Challenge

• Transform patient care. Banner Health wanted to use the opening of BEMC to undertake a holistic care transformation initiative that could be adopted in franchiselike fashion at all its facilities.
• Make the changes work for physicians and staff. With private practice physicians and a competitive labor market, Banner Health wants care transformation to provide a more satisfying experience for clinicians as well as patients.
• Scale the success. Banner Health operates in some of the nation’s fastest-growing regions. The company needs to grow so it can keep pace with population increases and maintain market share.

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