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Guizhou Telecom, a subsidiary of China Telecom processes an average of 28.8 million customer transactions per day. These are managed through its nine local networks in the various counties, prefectures and cities in its jurisdiction. Managing and maintaining these widespread businesses and the data creates an unwieldy, inefficient and huge workload for Guizhou Telecom. The state-owned company decided it needed to change and improve its billing methods to compete better in China’s telecommunications market.

Challenge

• Centralize the management of customer data across the nine subsidiaries, which were using different platforms, data formats and billing systems that were making data sharing and management difficult.
• Centralize the business management of the subsidiaries which were operating independently with disparate service policies that went against establishing a complete modern enterprise system.
• Improve the processing cycle of the billing system in order to gain fresh real-time data for management decision making.

Solutions

• Implement an Itanium® 2-based platform with HP Integrity* servers to provide central processing of all customer accounts in the province.
• Streamline business processes around the new solution platform with standardized billing data formats across the nine subsidiaries.
• Unify the different services under the new unified billing system to improve customer services.

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