A three-step technology convergence is unfolding that will better align business and IT, making enterprises more agile, operationally efficient, and able to deliver new and better value to end customers. This convergence will also better position IT as a strategic element in the global business value equation.

The convergence of technologies such as virtualization, Grid, and serviceoriented architecture (SOA) is creating a critical inflection point for the enterprise IT architecture. The resulting converged state of these technologies holds the promise of addressing some of the most significant problems facing enterprises today.

Forces creating an opportunity for IT innovation

Four forces are driving enterprises to move toward standards-based solutions built using virtualization, Grid, and SOA technologies. That move is creating an opportunity for IT organizations to better serve the business and ultimately the customers of the business.

The evolution of business processes
Most enterprises have learned from the past couple of decades that new technologies can be critical for transforming a business to better serve customers since this transformation often requires automating processes and changing the fundamental way a business runs and operates. For example, build-to-order PC vendors have transformed how companies deliver customized products to individual customers, creating competitive advantages. Pharmaceutical companies are applying a similar model to their business as they work to deliver personalized medications to meet individual needs.

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